NEX Customer Service

POLICIES

All of our Policies are available by clicking the link below.

Authorized Patronage
Satisfaction Guarantee
Price Matching
Substitution

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PROGRAMS

NEXTgen

Your Navy Exchange is committed to helping your family and community. NEXTgen is our way to supporting students by rewarding hard work and good grades.

Participant Requirements

You must be a dependent child of an active duty member, reservist or military retiree (including U.S. civilian Department of Defense employees stationed outside the continental United States and U.S. civilian employees of firms under contract to the Department of Defense outside the continental United States).
Any full-time student (first grade through high school) is eligible as long as they have a current report card.
Student must maintain a minimum of a "B" average or equivalent, as determined by the school system.

Benefits of the Program

All qualified students will participate in a quarterly drawing for monetary awards of: (1)$2,500; (1)$1,500; (1)$1,000; (1)$500 totalling $5,500 per quarter.
Each student receives a NEXT gen coupon from your Navy Exchange which qualifies them for $10 off an in-store purchase of $20 or more.

How to Enter

Bring in your school report card with a "B" or equivalent grade average for the grading period.
Complete an entry form at your nearest Navy Exchange
The NEX associate will verify the minimum qualifications, validate the entry form, return the report card and ID card, and award discount coupon to student.

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LAYAWAYS/SPECIAL ORDERS

Layaways

Your NEX still provides you the convenience of a layaway plan, which allows you to place merchandise on layaway for a specific period of time.

Guidelines

A minimum deposit of 10% of the purchase price plus a non-refundable layaway fee is required. Layaway cancellations will incur an additional charge of $5.
Clothing, Accessories and Shoes - Up to 90 days with equal payments required 15 days apart.
General Merchandise - Up to 90 days with equal payments required 15 days apart.
Jewelry and Watches - Minimum $500 single item retail price; up to 180 days with equal payments required 15 days apart.
Computers, tablets, IPads, monitors, digital cameras, peripheral computer equipment, software, video games and clearance items are not permitted on layaway

Special Orders

See store or call customer service at (808) 423-3333 for more details.

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Drive/Up

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CUSTOMER SERVICE

Foreign Currency Exchange

$5 flat rate fee, per Currency type
We purchase Foreign Currency from: Australia, Canada, China, Denmark, EURO, Hong Kong, Japan, New Zealand, Norway, Singapore, South Korea, Scotland, Sweden, Tahiti, Taiwan, Thailand. and United Kingdom

NEX Shuttle Bus

FREE Shuttle Service from JBPHH to The Mall at Pearl Harbor (MON - FRI, except holidays).
Shuttle service available 1100 - 1600.
For more information call (808)423-3330