17169 - Customer Service Clerk - Hickam Arts & Crafts

********JOB OPPORTUNITY*******

NON-APPROPRIATED FUND (NAF) POSITION

NAVY REGION HAWAII

ANNOUNCEMENT NO.                   17169

POSITION TITLE:                           Customer Service Clerk - NF-2091-01

TYPE OF APPOINTMENT:             (1) Flexible Scheduled 

SALARY:                                         $9.50 per hour

LOCATION:                                   Joint Base Pearl Harbor Hickam – Hickam Arts & Crafts Sales Store

AREA OF CONSIDERATION:      Oahu Wide

RELOCATION EXPENSES:          Not Applicable

OPENING DATE:                            04/12/2017                               

CLOSING DATE:                            Open Until Filled                 

The incumbent is involved in one or more recreational activities such as military or community center activities; outdoor recreation; craft and hobby shops; athletics, fitness and sports programs; music and theater and/or other similar MWR recreational services. Performs a full range of services such as: assisting customers, taking special orders, providing layaway services, following up on delinquent payments, making refunds or adjustments, resolving routine complaints, and any other customer service related duties or transactions.  May operate cash register, receive payment, and make change.  Assist in the maintenance of pertinent records and logs relating to customer service transactions.  Performs other related duties as assigned.  

                             ***** Must be available days, nights, weekends and holidays *****

QUALIFICATIONS:

Must be able to learn MWR policies, rules and regulations involving the work area, and have the ability to communicate orally and in writing.  Must have knowledge of basic mathematics.  Six months experience in a related recreational activity is desired.  Applicants with knowledge of arts and crafts related merchandise and have a valid driver’s license are preferred.

HOW TO APPLY:

Obtain posted NAF Application from www.greatlifehawaii.com./Jobs.  Application and required documents MUST be submitted no later than 11:59pm HST on closing date reflected in the vacancy announcement to: CNRH FFR, Attn: NAF Human Resources, Bldg. 3456, 600 Main Street, Honolulu, HI 96818; or e-mail to: nafhr@greatlifehawaii.com, or by fax to (808) 422-3782.

REQUIRED DOCUMENTS:

• NAF Application

• Completed OF 306 - Declaration for Federal Employment

• Proof of Education (transcripts if qualifying based on education)

• If claiming Veteran’s Preference, page 4 of DD214 is required, showing reason for discharge and re-entry codes

• Military Spousal Preference (MSP) Form and Military Orders Including Page 2.

• Last Personnel Action Report (PAR) or SF-50, if applicable

****PLEASE DO NOT SUBMIT DOCUMENTS OTHER THAN THOSE LISTED ABOVE***

DOCUMENTS SUBMITTED MUST BE PDF OR MICROSOFT WORD.  NO OTHER DOCUMENTS

WILL BE ACCEPTED

HOW YOU WILL BE EVALUATED:

Using the qualifications of the positions, a predetermined Ranking and Rating Criteria of knowledge, skills and abilities will be used for each application.  Applicants who do not meet the qualifications required will not be interviewed and interviews may be limited to best qualified applicants.

Management reserves the right to consider and make additional hiring selections, for this specific position, from the certified list of eligible candidates within 90 days of the closing date of this job announcement.

BENEFITS:

We offer a competitive benefit package for regular employees.  All benefits offered (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan.)  You can review our benefits at https://www.navymwr.org/resources/hr.

OTHER INFORMATION:

A selection may be made from the resumes/applications received at the first cut-off date.  Some positions have special requirements.  Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable).  Selectee may be required to complete a one (1) year probationary period.  Salary is commensurate with experience and/or education.

Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the Human Resources Manager at 422-3784. The decision on granting reasonable accommodation will be on a case by case basis.

Military Spousal Preference (MSP): 1. The MSP Certification Form must be completed and attached to application at time of submission.  2. Military Spousal Preference applies to all positions in pay bands NF 1-3, CY positions, and equivalent Crafts and Trades position for which qualified.

Veterans Preference (VET):  You must request for preference at the time you submit your application and attach a copy of your DD214 member page four to certify eligibility.

All required documents submitted for this position must indicate the announcement number, position title and full name of the applicant on each document.

Condition of employment: selectee will be required to participate in the Direct Deposit/Electronic Funds Transfer within the first 30 days of employment. This is the DoD standard methods of payment of personnel.

All positions require a satisfactory completion of a National Agency Check (NAC) or equivalent background check.

We are an E-Verify participant.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

The Department of the Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation or any other non-merit factor.

AGENCY CONTACT INFORMATION:

Commander, Navy Region Hawaii

Joint Base Pearl Harbor Hickam

NAF Human Resources Office

600 Main St.

Honolulu HI 96818

808-422-3784

WHAT TO EXPECT NEXT:

Your application will be reviewed after the closing date of the announcement in which you have applied.  The recruitment process takes an average of 2-3 weeks from closing date.  Due to the volume of applications received, applicants may not be notified of non-selection. Management also reserves the right to cancel the vacancy announcement at any time during the recruitment process.